In the REMOTE CONTROL section of your desktop app you will see a QR code like this:
For this feature to work correctly please click on NEW CODE, this will generate a code specific to your machine rather than the default one. You can also name your computer instead of using the generic Windows PC name it will have by default.
This then ensures that the remote is locked to your PC only - we have noticed a few using the default code which can lead to more than one person connecting to the same PC. This simple solution will keep you connected and others out!